Why am I not seeing up-to-date data?

Here are some common troubleshooting solutions when you do not see up-to-date data in your home page asset summary or individual asset summary.

If you continue to experience issues with accessing up-to-date data after following the troubleshooting steps provided, please reach out to your reseller or send an email to our customer care team via email at [email protected]. They will be more than happy to assist you further.

Is there a data filter currently applied to the displayed information?

Ensure the charts above the asset summary aren’t limiting data. Clicking an Arc Chart series filters the Map and Vehicle Table below. If a chart is highlighted and others dimmed, it’s filtering. Click the highlighted status to clear the filter.

Is the time range limiting the displayed information?

If your data isn’t accurate or up-to-date, check for a time range filter. It might be limiting the data displayed.

Are the correct fleets selected to display the correct information?

It’s possible that the fleets selected in the left bare are limiting the displayed information.

Are there any faults monitored in the assets?

A registered fault with your asset might disrupt data transfer.

When was the last heartbeat received?