We understand how crucial it is for you to track the progress of your submitted tickets. If you find that your submitted ticket isn’t visible, here’s a step-by-step guide to help you resolve this issue: 1. Check your email inbox: The first thing to confirm is whether you’ve received a ticket acknowledgment email. This email […]

We understand the importance of timely assistance. Here’s what you can expect in terms of response times for your tickets: 1. Ticket Acknowledgment: Upon creating a ticket, an email confirmation will swiftly land in your inbox. This email serves as an acknowledgment, containing your unique ticket number. This assures you that your concern has been […]

This guide provides a step-by-step process on how to add comments and attachments to a support ticket. By following these instructions, users can easily provide additional information and attachments to enhance their communication and problem-solving process with the support team.

This guide provides step-by-step instructions on how to create a new ticket, including selecting the associated asset, entering the subject and request comments, and attaching files if needed. It is a useful resource for anyone looking to effectively create and submit tickets.

This guide provides step-by-step instructions on how to navigate tickets effectively. It covers sorting and searching tickets, selecting specific statuses and timeframes, filtering views, and refreshing results. Viewing this guide will help users efficiently manage and organize their tickets.