If you encounter an issue where your driver cannot be selected when assigning an asset, it’s essential to verify whether the driver exists in your account. You can check your drivers using the instr...

Encountering difficulties while trying to create new users for your company? Creating new users requires the Client Admin user role. If you do not have this role, you won’t have access to the Us...

We understand how crucial it is for you to track the progress of your submitted tickets. If you find that your submitted ticket isn’t visible, here’s a step-by-step guide to help you resol...

We understand the importance of timely assistance. Here’s what you can expect in terms of response times for your tickets: 1. Ticket Acknowledgment: Upon creating a ticket, an email confirmation wil...

If you’re trying to locate your vehicle’s display ID but unsure where to start, fear not; we have a few methods to assist you. Your vehicle’s display ID is essential, and here are di...

Are you in search of your vehicle’s serial number but not quite sure where to find it? Don’t worry; we’ve got you covered. Your vehicle’s serial number is a vital piece of info...

Are you searching for your Guardian serial number but unsure where to find it? Don’t worry; we’ve got you covered. Your Guardian serial number is a crucial piece of information, and there ...

Here are some common troubleshooting solutions when you are not receiving alerts. If you continue to experience issues with receiving alerts after following the troubleshooting steps provided, please ...

Next to the option to receive email alerts for specific events, you can also choose to subscribe to daily or weekly email summaries of these alerts. This feature allows you to receive consolidated rep...

Adding fleets to your account is managed by your reseller or our team at SingleSource. If you encounter an issue where your fleet cannot be selected when adding a Certified Technician, it’s essentia...