We understand how crucial it is for you to track the progress of your submitted tickets. If you find that your submitted ticket isn’t visible, here’s a step-by-step guide to help you resolve this issue:

1. Check your email inbox: The first thing to confirm is whether you’ve received a ticket acknowledgment email. This email serves as confirmation that your ticket has been successfully logged into our system. Don’t forget to check your spam or junk folders, as sometimes these emails might be filtered there.

2. Reset the ticket parameters: Log into and navigate to the ‘Tickets’ section. Ensure you’ve selected the appropriate filters, including the correct ticket status and timeframe. Adjust these settings to match the specific ticket you’re looking for. By refining your search parameters, you can narrow down the displayed tickets and locate the one you’ve submitted.

3. Resubmit your ticket: If you can’t find your ticket in the ticket list and if you haven’t received a confirmation/acknowledgement in your inbox, please resubmit your ticket following the steps below.

4. Contact Support:
If neither of these steps helps you locate the ticket and you have received an acknowledgement email, please reach out to your reseller or send an email to our customer care team via email at [email protected]. They will be more than happy to assist you further.