Here are some common troubleshooting solutions when you are not receiving alerts.
If you continue to experience issues with receiving alerts after following the troubleshooting steps provided, please reach out to your reseller or send an email to our customer care team via email at [email protected]. They will be more than happy to assist you further.
Is the alert active and/or enabled?
If you are not receiving alerts, it can be that your alert is not active or disabled.
Is the alert sent to the correct email address?
You can review the email addresses to which the alerts are being sent.