Essential information

Navigate the Momentum app

This guide provides a comprehensive overview of the Momentum App, explaining how to navigate the home screen, review and take action on events, access event details, share events with team members, ad...

Download the Momentum app

This guide provides simple steps to download and install the Momentum app on your phone, allowing you to access its features and services. By following these steps, you can easily set up the app and s...

Open and download a form

This guide provides step-by-step instructions on how to open and download a form. Whether you need to access a specific form or want to download forms from a specific timeframe, this guide will help y...

Navigate forms

This guide provides step-by-step instructions on how to navigate forms. It explains how to access the forms section, search for specific forms, export forms, refresh results, and filter forms based on...

Navigate user management

This guide provides instructions on managing users within the Momentum software. It covers two tables: Third-party users, not associated with the business but have access to Momentum, and Users affili...

Create a new user

This guide provides step-by-step instructions on how to create a new user in a system. It explains how to input the necessary information, set passwords, and specify access levels for the user. It als...

Edit, disable or delete a user

This guide provides step-by-step instructions on how to edit, disable, or delete a user. It explains how to update user information, adjust access permissions, and save any changes made. If you need t...

Add comment and attachments to a Support Ticket

This guide provides a step-by-step process on how to add comments and attachments to a support ticket. By following these instructions, users can easily provide additional information and attachments ...

Create a new ticket

This guide provides step-by-step instructions on how to create a new ticket, including selecting the associated asset, entering the subject and request comments, and attaching files if needed. It is a...

Navigate tickets

This guide provides step-by-step instructions on how to navigate tickets effectively. It covers sorting and searching tickets, selecting specific statuses and timeframes, filtering views, and refreshi...