{"id":2153,"date":"2025-12-20T23:15:49","date_gmt":"2025-12-20T15:15:49","guid":{"rendered":"https:\/\/wiki.singlesource.com.au\/?post_type=article&#038;p=2153"},"modified":"2025-12-20T23:15:49","modified_gmt":"2025-12-20T15:15:49","slug":"geotab-customer-support-training-guide","status":"publish","type":"article","link":"https:\/\/wiki.singlesource.com.au\/?article=geotab-customer-support-training-guide","title":{"rendered":"Geotab Customer Support &amp; Training Guide"},"content":{"rendered":"\n<p>This page provides access details and key resources for using <strong>Geotab<\/strong>, including how to log in, where to find training, and how to get support when you need it.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Accessing Your MyGeotab Database<\/h2>\n\n\n\n<p>MyGeotab is the primary platform for managing vehicles, drivers, reports, and integrations.<\/p>\n\n\n\n<p><strong>Login:<\/strong><br>Access your database via MyGeotab:<br><a href=\"https:\/\/my.geotab.com\/login.html\">https:\/\/my.geotab.com\/login.html<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Training &amp; Learning Resources<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Geotab Academy<\/h3>\n\n\n\n<p>The Geotab Academy sits within the Support website and is your official training library. It includes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Training videos<\/li>\n\n\n\n<li>Step-by-step tutorials<\/li>\n\n\n\n<li>Structured courses<\/li>\n\n\n\n<li>Certifications<\/li>\n<\/ul>\n\n\n\n<p><strong>Access:<\/strong><br><a href=\"https:\/\/support.geotab.com\/geotab-academy\/All\">https:\/\/support.geotab.com\/geotab-academy\/All<\/a><\/p>\n\n\n\n<p>If you want users trained properly, this is where they start. No shortcuts.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Geotab Community<\/h3>\n\n\n\n<p>The Geotab Community is the main self-service knowledge hub for day-to-day questions and troubleshooting. It includes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A comprehensive knowledge base<\/li>\n\n\n\n<li>How-to guides<\/li>\n\n\n\n<li>Solutions articles<\/li>\n\n\n\n<li>Q&amp;A posts from Geotab Support and users<\/li>\n<\/ul>\n\n\n\n<p><strong>Access:<\/strong><br><a href=\"https:\/\/community.geotab.com\">https:\/\/community.geotab.com<\/a><\/p>\n\n\n\n<p>This is where most problems have already been solved\u2014use it before raising a ticket.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Geotab ACE (AI Support Tool)<\/h3>\n\n\n\n<p>Geotab ACE is an AI-powered assistance tool designed to help you:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Access real-time support<\/li>\n\n\n\n<li>Review and continue past conversations<\/li>\n\n\n\n<li>Quickly search Geotab-related information<\/li>\n<\/ul>\n\n\n\n<p><strong>Access:<\/strong><br><a href=\"https:\/\/docs.google.com\/document\/d\/17UVG4EDoNRbX6JEiAk5NTAuKEX2NEWLkGDVphpWNvjA\/edit?tab=t.0#heading=h.z27x8yefc1ly\">https:\/\/docs.google.com\/document\/d\/17UVG4EDoNRbX6JEiAk5NTAuKEX2NEWLkGDVphpWNvjA\/edit?tab=t.0#heading=h.z27x8yefc1ly<\/a><\/p>\n\n\n\n<p><strong>Important:<\/strong><br>ACE must be enabled via <strong>Beta Features<\/strong> in your MyGeotab user settings. If it\u2019s not switched on, it won\u2019t appear.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Live Chat with Geotab Support<\/h2>\n\n\n\n<p>You can contact Geotab Support directly from within your MyGeotab database.<\/p>\n\n\n\n<p><strong>How to access Live Chat:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open MyGeotab<\/li>\n\n\n\n<li>Go to <strong>Sidebar \u2192 Support<\/strong><\/li>\n\n\n\n<li>Select <strong>Live Chat with Geotab<\/strong><\/li>\n\n\n\n<li>A blue \u201cLive Chat\u201d banner appears on the right-hand side<\/li>\n\n\n\n<li>Enter your question to connect with a support agent<\/li>\n<\/ol>\n\n\n\n<p>This is the fastest way to get help for operational issues.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Geotab Installer Training<\/h2>\n\n\n\n<p>For hardware installation and certification, use the official Geotab installer resources below:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Installer Finder<\/li>\n\n\n\n<li>Installation Services<\/li>\n\n\n\n<li>Become a Geotab Authorised Installer<\/li>\n\n\n\n<li>Become an Installer<\/li>\n\n\n\n<li>Geotab Installer Certification Course<\/li>\n\n\n\n<li><em>How to Install the Geotab GO Device with a Standard 16-Pin T-Harness<\/em> (short video)<\/li>\n\n\n\n<li>Installation documentation<\/li>\n<\/ul>\n\n\n\n<p>Proper installation matters. If it\u2019s done wrong, everything upstream suffers.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Need Help?<\/h2>\n\n\n\n<p>If you\u2019re unsure which resource to use or need guidance beyond standard support, contact your Geotab Partner or Account Manager.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This page provides access details and key resources for using Geotab, including how to log in, where to find training, and how to get support when you need it. Accessing Your MyGeotab Database MyGeotab is the primary platform for managing vehicles, drivers, reports, and integrations. Login:Access your database via MyGeotab:https:\/\/my.geotab.com\/login.html Training &amp; Learning Resources Geotab [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","article-category":[44],"article-tag":[],"class_list":["post-2153","article","type-article","status-publish","format-standard","hentry","article-category-getstarted"],"_links":{"self":[{"href":"https:\/\/wiki.singlesource.com.au\/index.php?rest_route=\/wp\/v2\/article\/2153","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.singlesource.com.au\/index.php?rest_route=\/wp\/v2\/article"}],"about":[{"href":"https:\/\/wiki.singlesource.com.au\/index.php?rest_route=\/wp\/v2\/types\/article"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.singlesource.com.au\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/wiki.singlesource.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2153"}],"version-history":[{"count":0,"href":"https:\/\/wiki.singlesource.com.au\/index.php?rest_route=\/wp\/v2\/article\/2153\/revisions"}],"wp:attachment":[{"href":"https:\/\/wiki.singlesource.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2153"}],"wp:term":[{"taxonomy":"article-category","embeddable":true,"href":"https:\/\/wiki.singlesource.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Farticle-category&post=2153"},{"taxonomy":"article-tag","embeddable":true,"href":"https:\/\/wiki.singlesource.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Farticle-tag&post=2153"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}