{"id":2074,"date":"2023-09-07T14:32:15","date_gmt":"2023-09-07T06:32:15","guid":{"rendered":"https:\/\/wiki.singlesource.com.au\/?post_type=article&#038;p=2074"},"modified":"2023-09-15T15:00:16","modified_gmt":"2023-09-15T07:00:16","slug":"why-am-i-not-seeing-up-to-date-data","status":"publish","type":"article","link":"https:\/\/wiki.singlesource.com.au\/?article=why-am-i-not-seeing-up-to-date-data","title":{"rendered":"Why am I not seeing up-to-date data?"},"content":{"rendered":"\n<p>Here are some common troubleshooting solutions when you do not see up-to-date data in your home page asset summary or individual asset summary.<\/p>\n\n\n\n<p>If you continue to experience issues with accessing up-to-date data after following the troubleshooting steps provided, please reach out to your reseller or send an email to our customer care team via email at\u00a0<a rel=\"noreferrer noopener\" href=\"mailto:enquiries@singlesource.com.au\" target=\"_blank\"><\/a><a href=\"mailto:enquiries@singlesource.com.au\">enquiries@singlesource.com.au<\/a>. They will be more than happy to assist you further.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Is there a data filter currently applied to the displayed information?<\/h3>\n\n\n\n<p>Ensure the charts above the asset summary aren&#8217;t limiting data. Clicking an Arc Chart series filters the Map and Vehicle Table below. If a chart is highlighted and others dimmed, it&#8217;s filtering. Click the highlighted status to clear the filter.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<iframe loading=\"lazy\" src=\"https:\/\/scribehow.com\/embed\/Is_there_a_data_filter_currently_applied_to_the_displayed_information___Tqw64T1TTSsfb_W1CsOsA?skipIntro=true&#038;removeLogo=true\" width=\"100%\" height=\"640\" allowfullscreen frameborder=\"0\"><\/iframe>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Is the time range limiting the displayed information?<\/h3>\n\n\n\n<p>If your data isn&#8217;t accurate or up-to-date, check for a time range filter. It might be limiting the data displayed.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<iframe loading=\"lazy\" src=\"https:\/\/scribehow.com\/embed\/Is_the_time_range_restricting_the_displayed_data__Eebf_qUaRky0MEnx61ODYw?skipIntro=true&#038;removeLogo=true\" width=\"100%\" height=\"640\" allowfullscreen frameborder=\"0\"><\/iframe>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Are the correct fleets selected to display the correct information?<\/h3>\n\n\n\n<p>It&#8217;s possible that the fleets selected in the left bare are limiting the displayed information.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<iframe loading=\"lazy\" src=\"https:\/\/scribehow.com\/embed\/Are_the_correct_fleets_selected_to_display_the_correct_information__tfl5pyjmQV-W13hyzOPzdg?skipIntro=true&#038;removeLogo=true\" width=\"100%\" height=\"640\" allowfullscreen frameborder=\"0\"><\/iframe>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Are there any faults monitored in the assets?<\/h3>\n\n\n\n<p>A registered fault with your asset might disrupt data transfer.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<iframe loading=\"lazy\" src=\"https:\/\/scribehow.com\/embed\/Are_there_any_faults_monitored_in_the_assets__j4Sv_n_KTjiHAZi-0JBwQg?skipIntro=true&#038;removeLogo=true\" width=\"100%\" height=\"640\" allowfullscreen frameborder=\"0\"><\/iframe>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">When was the last heartbeat received?<\/h3>\n\n\n\n<p>A registered fault with your asset might disrupt data transfer.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<iframe loading=\"lazy\" src=\"https:\/\/scribehow.com\/embed\/When_was_the_last_heartbeat_received__2u5m4ZDTS-2IZ9peGvT-Ng?skipIntro=true&#038;removeLogo=true\" width=\"100%\" height=\"640\" allowfullscreen frameborder=\"0\"><\/iframe>\n","protected":false},"excerpt":{"rendered":"<p>Here are some common troubleshooting solutions when you do not see up-to-date data in your home page asset summary or individual asset summary. If you continue to experience issues with accessing up-to-date data after following the troubleshooting steps provided, please reach out to your reseller or send an email to our customer care team via [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","article-category":[49],"article-tag":[55],"class_list":["post-2074","article","type-article","status-publish","format-standard","hentry","article-category-home","article-tag-troubleshooting"],"_links":{"self":[{"href":"https:\/\/wiki.singlesource.com.au\/index.php?rest_route=\/wp\/v2\/article\/2074","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.singlesource.com.au\/index.php?rest_route=\/wp\/v2\/article"}],"about":[{"href":"https:\/\/wiki.singlesource.com.au\/index.php?rest_route=\/wp\/v2\/types\/article"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.singlesource.com.au\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/wiki.singlesource.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2074"}],"version-history":[{"count":0,"href":"https:\/\/wiki.singlesource.com.au\/index.php?rest_route=\/wp\/v2\/article\/2074\/revisions"}],"wp:attachment":[{"href":"https:\/\/wiki.singlesource.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2074"}],"wp:term":[{"taxonomy":"article-category","embeddable":true,"href":"https:\/\/wiki.singlesource.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Farticle-category&post=2074"},{"taxonomy":"article-tag","embeddable":true,"href":"https:\/\/wiki.singlesource.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Farticle-tag&post=2074"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}